Customer comes first, they say. And rightly so - in a time where competition is driven by lower prices and margins a strong differentiation factor these days is the customer experience. How do brands keep up with offering stellar customer service in a time where we’re constantly hooked to our devices and when decisions are taken within minutes and not hours? What are the challenges of following our customer and gaining insights? What are the possibilities that this new world opens to brands willing to spend the time and the resources in better understanding, reaching out to and ultimately converting those potential customers out there? What exactly is the Customer Experience of a Brand? How to measure and act upon customer satisfaction? During this talk, we’ll dive into concepts but also examples and previous successful cases.
During this engaging and informative seminar, Warren will share with you the importance being a thought leader for any Entrepreneur, Founder, CEO or Marketing Manager and share his top 5 tips to get prepared for your 2015 Content Marketing strategy, to build your Social Media and Digital Marketing Footprint.
Cloud is one of the four SMAC elements, part of the “nexus of forces” but most important it is the visible tool of the industrial revolution that we all have the luck to experience right now. This presentation will point out the similarities of the previous socio-economic revolutions that changed human live and explain the positive and the disastrous economic consequences that have become visible already. Europe society is not yet prepared well for this massive change. Why is this and how EuroCloud decided to participate actively in this game to help providers and the customer will be part of this presentation.
Introduction to Twitter and how marketers can make the most of every kind of moments on Twitter. Our network of interest and information is the perfect place to bring the right message, to the right people, at the right time.
Examples of “cloud migration” within large organisations
Dr. Tobias Höllwarth will be sharing his experiences about cloud projects gained during the last two years which he has supported as a cloud consultant. Examples about failures, successes and high-speed transformations will be the baseline to understand where and how to start a cloud migration within your own company and enable you to secure a stable framework and IT quality.
We’ll explore the relevance of good customer experience and how that can affect satisfaction and ultimately sales and we’ll deep dive into the tools and the techniques that can help virtually any brand reach stellar customer satisfaction. How can technology positively impact customer satisfaction? What can be done? Which tools can be used? How to use them? will be just some of the questions we’ll explore during the 1 hour energetic workshop.
You're now using social media as a way to marketing and get sales for your business, but spending hours of your time talking about your products or service and not getting the results you need.
This workshop is designed for individuals that are already using Social Media but want to ACCELERATE their business growth, with a Weekly Strategy, a 90 Day Plan, driven by a 12 Month Digital Marketing Strategy, getting your brand in front of the right person and getting you on the 1st page of Google in your industry.